Buyer Protection Policy
All Buyers are protected under our “Buyer Protection Policy”.

Some items are pre-loved and may show small signs of ware and tear – All our products go through a quality check and thereafter we sell only the best .If the product you receive is significantly not as described, damaged or has a manufacturing defect, you may report the issue to us, within 48 Hours
from the date of purchase. Please see “How to Open a Dispute” section below for further information.

Please note we will not refund any product that has been damaged due to misuse or at the fault of the buyer.

No credit refunds will be given after dispatch if the buyer has placed an incorrect order.

If a buyer notices they made a mistake during his/her order, please email us immediately so we can amend your order before dispatch. sales@ohmyplush.co.za.

Shipping Issues 

All shipping will take place within 7 working days , if you have not received your order within 5 working days please contact us at sales@ohmyplush.co.za , in order to investigate. We will then be in touch after consulting with the courier company .

Refunds
After investigating a successful dispute, we will either give you a partial credit
refund while you keep the product, or the product can be sent back to us for a refund to the total cost of the product excluding shipping cost. Return shipping will be at buyers expense.

How to Open a Dispute

If you have a dispute, please email your “order number” and a “description” of the dispute to sales@ohmyplush.co.za

We will respond to you with instructions and a dispute number within 24 hours
After investigating the dispute we will notify the buyer of his/her options.