Oh My Plush has been spreading smiles for 9 years! We offer a wide range of character soft toys, from brand-new to pre-loved and shop-soiled, all at unbeatable prices. We also sell other fun character merchandise to complement your collection

Absolutely! We take customer satisfaction seriously. With nearly a decade of experience, a 5-star rating, and a loyal customer base, you can trust that we’re committed to providing you with quality products and excellent service.

Yes! We’re proud to have a 5-star rating, thanks to our happy customers who trust us for both quality and service. You can shop with peace of mind, knowing that we’ve been a trusted source for soft toys and character merchandise for almost a decade

We don’t just sell soft toys! In addition to our cuddly companions, we also offer a fun range of character merchandise, perfect for fans of all ages. From themed accessories to other playful products, you’re sure to find something you’ll love

We’re here to help! For any questions or concerns, feel free to reach out via WhatsApp at 084 470 9075 or email sales@ohmyplush.co.za. Our team is always ready to assist you.

Yes, many of our toys are pre-loved, and we see this as a positive! Every pre-loved item is carefully selected and undergoes a strict quality check before it’s made available for purchase. This allows us to offer authentic, character soft toys at unbeatable prices while giving these adorable companions a chance to be loved again. We only offer toys in great condition, ensuring you receive a high-quality product that’s both budget-friendly and sustainable. Rest assured, your new cuddly friend is ready to bring joy and comfort!

We offer a wide range of payment options for your convenience, including:

• Card Payments – We accept Visa, MasterCard, and American Express for secure transactions.
• EFT Payments – You can make direct payments to Oh My Plush’s bank account via Electronic Funds Transfer (EFT).
• RCS Store Card – Pay using any RCS store card, including cards from Cape Union Mart, Old Khaki, Poetry, Tread + Miller, Galaxy, NWJ, Coricraft, The Busby Group (VIP Fashion Store Card), Verimark, Supa Quick, Sunglass Hut, and Contempo.
• Mobicred – Pay conveniently through Mobicred, a simple credit facility for online shopping.
• SnapScan – For quick and easy payments, we also accept SnapScan.

Absolutely! All payments are processed through secure and encrypted gateways, ensuring your personal and payment information is always protected

After selecting EFT at checkout, our banking details will be provided. Please complete the transfer using your order number as the payment reference.

Yes, once your payment is processed, you’ll receive a confirmation email with all the details of your order. For EFT payments, the confirmation will be sent once the funds have been received.

We offer two reliable delivery options:

• Courier To Door Service: Nationwide delivery at a flat rate of R99.00 for any order size.
• Pudo Locker Service: Affordable delivery to your closest Pudo locker from R59.00.

Yes, you can! We partner with reputable external courier services with Courier Guy to ensure timely and safe delivery of your order. While we don’t have direct control over delivery times, we carefully select reliable services. If any issues arise, we are always available to assist you. Email us at sales@ohmyplush.co.za - We're here to make this purchasing journey easy!

Our Courier To Door Service uses an independent courier service to deliver directly to your address. Delivery typically takes 36-72 hours. If you are in a remote area, please allow up to an additional 24 hours for delivery.

The Pudo Locker Service delivers your package to a Pudo locker near you, based on the address provided during checkout. You will receive a text and an email with a unique PIN and QR code to collect your package. Once notified, you have 36 hours to pick up your parcel. If not collected, it will be sent to the nearest Pudo Kiosk/Depot.

If you do not collect your package within the 36-hour window, it will be sent to the nearest Pudo Kiosk or Depot for safekeeping. You can arrange to collect it from there. Please note that if the parcel needs to be rebooked for delivery to the locker, you will be responsible for the cost of this rebooking.

Returns are only allowed if the items you received are defective or damaged,We quality-check all pre-loved items before shipping. If your product is damaged upon delivery (With proof thereof), you can easily return it within 48 hours, and we will provide a refund within 3 working days. Please note that refunds are only processed if the damage is from our side, and pre-loved items may show minor wear due to their nature

To process a return, contact us at sales@ohmyplush.co.za within 48 hours of receiving your item. Make sure to provide proof of any damage or defects. We will guide you through the return process and issue a credit refund once the return is approved